Refund policy

Last updated: November 13, 2026

Refund within 14 days

If no video has been delivered to you yet, you can ask for a full refund of your first payment within 14 days of purchase.

After a video is delivered

A video is custom-made digital content. Once the first video has been delivered at your request, the payment for the current month is no longer refundable. If a video has a defect (timing error, unreadable file), we fix it free of charge.

Cancellation

You can cancel at any time. No further payment is taken after cancellation.

How to ask

Write to contact@vuezy.io from the email address used for the purchase. We reply within 3 business days.